Terms and Conditions - Garden Maintenance Surbiton

Welcome to our Garden Maintenance Services in Surbiton. These Terms and Conditions outline the rules and regulations for the use of our services. By engaging with us, you agree to comply with and be bound by these terms.

Services Offered

We provide a comprehensive range of garden maintenance services designed to keep your outdoor spaces vibrant and healthy. Our services include:

Lawn Mowing - Regular mowing to maintain a neat appearance.
Pruning and Trimming - Enhancing the shape and health of your plants.
Weed Control - Effective management to prevent unwanted growth.
Garden Clean-up.
Seasonal Planting - Introducing appropriate plants for each season.

Payment Terms

Our payment terms are designed to be straightforward and transparent:

Invoices are issued monthly, detailing the services provided.
Payment is due within 14 days of the invoice date.
We accept various payment methods, including bank transfers and major credit cards.
Late payments may incur a fee of 5% on the outstanding amount.

Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Notice Period: A minimum of 7 days' notice is required for cancellation.
Refunds: If cancellation occurs before service commencement, a full refund will be provided.
For cancellations made after services have begun, fees for services rendered will apply.
Emergency Cancellations will be considered on a case-by-case basis.

Liability

Our liability is limited to ensure clear boundaries:

We are not responsible for any pre-existing conditions within your garden.
Any damage caused by our services will be repaired promptly at no additional cost.
Clients must inform us of any known hazards to ensure safety during service delivery.
Insurance: We carry appropriate insurance to cover potential liabilities.

Client Responsibilities

To facilitate effective service, clients are expected to:

Provide access to the garden during scheduled service times.
Ensure that pets are secured to prevent interference with our work.
Communicate any specific requirements or concerns in advance.
Maintain Clear Pathways to allow our team to work efficiently.

Changes to Terms

We may update our Terms and Conditions periodically:

Any changes will be communicated via email or through our official website.
Clients are encouraged to review these terms regularly to stay informed.
Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in this region.

Termination

We reserve the right to terminate services under the following conditions:

Non-compliance with payment terms.
Violation of garden access protocols.
Engaging in behavior that compromises the safety or well-being of our staff.
Repeated failure to adhere to the Terms and Conditions.

Privacy Policy

Your privacy is important to us. We commit to safeguarding your personal information:

Data collected is used solely for service delivery and invoicing purposes.
We do not share your information with third parties without your consent.
All data is stored securely and handled in compliance with applicable data protection laws.
Right to Access: You can request access to your personal data at any time.

Intellectual Property

All materials and content provided by us are protected under intellectual property laws:

Copyright: Retained by our company unless explicitly stated otherwise.
Use: Clients are granted a limited license to use materials for personal, non-commercial purposes.
Unauthorized reproduction or distribution is prohibited.
Trademarks: Our trademarks are protected and cannot be used without permission.

Force Majeure

We are not liable for any failure to perform our obligations due to unforeseen events beyond our control, including but not limited to:

Natural disasters such as floods, earthquakes, or storms.
Acts of government or legal restrictions.
Pandemics or public health emergencies.
Equipment failures or supply shortages.

Dispute Resolution

In the event of a dispute, we aim to resolve issues amicably and efficiently:

Initial discussions will seek to address and resolve the concern.
If unresolved, mediation may be pursued as a next step.
Legal action is considered a last resort after other avenues have been exhausted.
Communication should remain respectful and constructive throughout the process.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and our company regarding the use of our services, superseding any prior agreements or understandings.

Acceptance of Terms

By engaging our garden maintenance services in Surbiton, you signify your acceptance of these Terms and Conditions. If you do not agree to these terms, please do not use our services.